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Productivity formula to increase business efficiency and employee productivity? You betcha! Business process re-engineering (BPR) sounds esoteric at best, and maybe a little pretentious.  Wouldn’t it be simpler to say business process change?

Most people understand what a business process is but when you combine it with re-engineering, it suddenly sounds vague.

The ProSci-sponsored BPR Online Learning Center calls a business process “a set of activities that transform a set of inputs into a set of outputs (goods or services) for another person or process using people and tools. Chief among the business processes to be improved is productivity training.

It is simple. The way we interpret that is:

- there are many ways of doing business,
- when one of those ways does not work or is considered to be ineffective it has to be improved,
- certain elements are introduced to make it better (“inputs),
- those elements translate into a better product or service,
- that product or service is supposed to serve another person (a customer, a supplier, a partner)

That’s elementary enough, but why do business processes have to be re-engineered?

It’s All About the Customer (and Competition)

The philosophy behind business process re-engineering is to please the customer.  By delighting him, we get to keep him, turning him into a loyal disciple.

Rivals have a sneaky way of snatching customers away from us and affecting employees productivity.  It’s not because this world is full of sly and evil people, it’s because we tend to sit on our bottoms and think that we’ve finally got it made.  We’ve become lax.

Business process improvement, according to ProSci, is not be confused with business process re-engineering.  Instead of improving on current processes, the re-engineering concept says that because the technique is no longer viable, it has to be replaced, abandoned.  There’s a need to establish a clean slate, as the BPR Online Learning Center teaches us.

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